Privacy Policy
This Privacy Policy (“Privacy Policy”) explains how information is collected and Processed by Granular Insights, Inc., doing business as Clarisights™️ (“Clarisights” or “we”, “us”, “our”) and its subsidiaries and affiliated companies. It applies to the data practices on this website (https://www.clarisights.com) and other web pages that we operate in which we post a direct link to this Privacy Policy (collectively, “Website”).
This Privacy Policy will help you understand key privacy information such as:
What Data we collect and Process on this Website
Who receives your Data
How we secure and store your Data
How you can access, edit, and request deletion of your Data
International transfers of your Data
Important Terms
Businesses: Our partners and customers who use our Platform.
Controller: The person or entity that determines the purposes and means of the Processing of Personal Data.
Data: Data includes Inquiry Information provided actively by users, as well as Passive Data collected passively by automated processes.
GDPR: The General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and Council, effective from 25 May 2018).
Personal Data: means any information relating to a living, identifiable person that can be used to identify a natural person either standalone, or in conjunction with other personal data. It includes data such as a name, an identification number, location data, or an online identifier.
Platform: The unified marketing data ingestion, storage, and visualization services that Clarisights provides to the Businesses.
Process and Processing: This means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, throughout the data lifecycle. It includes collection, recording, organisation, structuring, storage, alteration, combination, use, disclosure, dissemination, restriction, erasure or destruction.
Processor: means a natural or legal person, public authority, agency or other body which Processes Personal Data on behalf of the Controller.
Data Collection and Processing on this Website
Inquiry Information
When you visit our Website, you can submit an inquiry through our online contact forms or chat-bot. You can also request a free demo of our Platform. When you contact us, you will be asked to provide information such as your name, work email address, phone number, and company name. We refer to all these kinds of Data collectively as “Inquiry Information”.
You do not have a legal obligation to provide us with your Inquiry Information; however, if you choose to not share this information with us, we will not be able to respond to your inquiry or provide you a demo of the Platform.
Additionally, when we receive your Inquiry Information, we may request your consent to use the contact information contained in it (“Contact Information”), to send direct marketing communications to you. You can choose not to consent to this use of your Contact Information, or to withdraw your consent at any time via the unsubscribe link in each marketing communication you receive from us. We also use your Contact Information to send necessary administrative communications to potential customers/Businesses.
The following describes the bases and purposes of Processing Inquiry Information and Contact Information:
Inquiry Information
Data Item
Name of Inquirer
Work Email Address
Phone Number
Company Name
Basis for Processing
Legitimate interest in developing our business by responding to potential customers.
Purpose for Processing
To process the inquiry and respond to it.
To provide further information to the inquirer regarding Clarisights and our business.
Contact Information
Data Item
Name
Designation
Company Name
Email ID
Phone Number
Basis for Processing
Consent of the individual to receive marketing communications from us.*
Legitimate interest in conducting our business, ensuring the user receives necessary communications, and in further developing our business with existing customers.
Purpose for Processing
To share marketing communications such as newsletters, know-how articles, webinar and event invitations, and other useful industry information and announcements.*
To send you communications and administrative emails, and to provide you with further information and updates about Clarisights’ products and technology.
Passive Data (Google Analytics 4)
Certain kinds of Data are not actively provided by visitors to the Website, but are collected and Processed while they visit/interact with the Website (“Passive Data”). We collect this Passive Data to provide you a better experience in using the Website, and to secure the Website.
The following describes such Passive Data collection, the bases and purposes of Processing such Passive Data:
Data Item
IP address from which you access the Website
Time and date of access
Type of browser used
Language used
Links clicked and actions taken while using the Website
Basis for Processing
Consent of the individual to permit the use of cookies through Google Analytics.
Purpose for Processing
To understand and analyse technical interactions and compatibilities in the use of our Website
To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to prosecute those responsible for that activity.
To analyse and understand user interaction with the Website, to verify or maintain the quality of the service and to improve, upgrade or enhance the service
To debug and identify and repair errors in the Website
Please also see our Cookie Policy for further information on how we use cookies (including those placed by Google Analytics.)
Data Sharing and Recipients
Clarisights/Granular Insights, Inc. is the Controller of all Data Processed on the Website, and determines the purposes and means of Processing Personal Data from/on the Website. We do not share your information with third parties except in the situations listed below, or when you provide us with your explicit and informed consent to do so.
Clarisights engages service providers (including subsidiaries and affiliated companies) as necessary to carry out its Processing, for hosting, maintenance, backup of the Website, storage of the Data, and analytics. These service providers are authorized to access or Process your Personal and Passive Data in this context only as necessary to provide these services to us and not for any other purposes. These entities are listed below.
Hubspot
Name of entity: Hubspot
Website: https://www.hubspot.com/
Type of Recipient: Processor
Processing Location: USA
Type of Processing: To process the inquiry and respond to it. To provide further information to the inquirer regarding Clarisights and our business.
Clarisights LLP
Name of entity: Clarisights LLP
Website: NA
Type of Recipient: Subsidiary/ Processor
Processing Location: India
Type of Processing: To process the inquiry and respond to it. To provide further information to the inquirer regarding Clarisights and our business.
Clarisights GmbH
Name of entity: Clarisights GmbH
Website: NA
Type of Recipient: Subsidiary/ Processor
Processing Location: Germany
Type of Processing: To process the inquiry and respond to it. To provide further information to the inquirer regarding Clarisights and our business.
Clarisights Oy
Name of entity: Clarisights Oy
Website: NA
Type of Recipient: Subsidiary/ Processor
Processing Location: Finland
Type of Processing: To process the inquiry and respond to it. To provide further information to the inquirer regarding Clarisights and our business.
Google Analytics
Name of entity: Google Analytics
Website: https://analytics.google.com/
Type of Recipient: Processor
Processing Location: USA
Type of Processing: To understand and analyse technical interactions and compatibilities in the use of our Website. To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to prosecute those responsible for that activity. To analyse and understand user interaction with the Website, to verify or maintain the quality of the service and to improve, upgrade or enhance the service. To debug and identify and repair errors in the Website
Framer
Name of entity: Framer
Website: https://www.framer.com/
Type of Recipient: Processor
Processing Location: Netherlands
Type of Processing: To understand and analyse technical interactions and compatibilities in the use of our Website. To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to prosecute those responsible for that activity. To analyse and understand user interaction with the Website, to verify or maintain the quality of the service and to improve, upgrade or enhance the service. To debug and identify and repair errors in the Website
LambdaTest
Name of entity: LambdaTest
Website: https://www.lambdatest.com/
Type of Recipient: Processor
Processing Location: India
Type of Processing: To understand and analyse technical interactions and compatibilities in the use of our Website. To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to prosecute those responsible for that activity. To analyse and understand user interaction with the Website, to verify or maintain the quality of the service and to improve, upgrade or enhance the service. To debug and identify and repair errors in the Website
Whenever your Personal Data is shared with any of these entities, Clarisights remains responsible for the Processing that is carried out by them and implements appropriate and effective measures to ensure that such Processing remains compliant.
We will also Process and disclose your Data in the following situations, if we are required to do so, subject to applicable laws:
If you have violated our Terms of Use/Service of the Website, or violated any applicable law, we will share your Data with competent authorities and with third parties (such as legal counsels and advisors), to handle the violation or breach and pursue appropriate remedies or actions.
We will share your Data with third parties in the event of a change in our structure necessitating such a transfer. If the operation of our business is organized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition), we will share information/your Data to (i) enable the structural change in the operation of the business, and (ii) enable the continuation of business operations (by allowing us to respond to existing inquiries, to engage with potential customers who have provided their Inquiry Information, and by continuing to send marketing communications based on your consent). Unless you receive prior notice in this respect, this Privacy Policy will continue to govern your Data.
We will Process and disclose your Data when required by law, to prevent harm, or in the public interest:
We will disclose your Data in order to comply with applicable laws, regulations, and legal process.
We will disclose your Data in response to lawful requests by public authorities, including to meet national security, regulatory or law enforcement requirements or in compliance with judicial orders.
We will share your Data with third parties, governmental, regulatory or law enforcement authorities as needed, if necessary in order to detect, prevent, or otherwise address security incidents or technical issues, or protect against malicious, deceptive, fraudulent, or illegal activity, and to prosecute those responsible for that activity.
Security and Data Retention
We implement measures to secure your information.
We implement appropriate security measures to reduce the risks of damage, loss of information, and unauthorized access or use of information.
Data Subject Rights
You have data subject rights to access, update or delete your Data, obtain a copy of your Data, withdraw your consent to Processing of your Data (where Processing is dependent on your consent), and to object or restrict certain data Processing activities. If you wish to exercise any of these rights, please contact us at privacy@clarisights.com.
International Data transfers
We receive inquiries from customers around the world. We may need to transfer, Process and store your Data outside your country of residence, in accordance with our and our service providers’ business organization and needs. The jurisdictions other than the EU where we and these entities operate are: the USA and India.
Any international transfers of Data will be carried out in accordance with applicable data protection laws. Specifically, when we transfer Data from the EU to other countries that may not have equivalent data protection laws, such transfers are conducted in accordance with the EU Standard Contractual Clauses approved by the European Commission to safeguard the transfer of information from the European Economic Area.
Additional information for individuals in the EU
Clarisights is the Data Controller of all Data Processed on/through this Website (including the Inquiry Information, Contact Information and Passive Data).
The following is the contact information of Clarisights as the primary data Controller of the Inquiry Information:
Granular Insights Inc, 16192 Coastal Highway, Lewes, Delaware, 19958 United States of America, Email: security@clarisights.com
Data Subject Rights
If you are in the EU, you have the following rights under the GDPR in relation to Clarisights’ Processing of your Inquiry Information:
Right to access your Personal Data that we Process and receive a copy of it.
Right to rectify inaccurate Personal Data that we have concerning you and to have incomplete Personal Data completed.
Right to data portability, that is, to receive the Personal Data that you provided to us, in a structured, commonly used, and machine-readable format. You have the right to transmit this data to another service provider. Where technically feasible, you have the right that your Personal Data be transmitted directly from us to the service provider you designate.
Right to object, based on your particular situation, to using your Personal Data based on our legitimate interest. However, we may override the objection if we demonstrate compelling legitimate grounds, or for the establishment, exercise or defense of legal claims. You may also object at any time to the use of your Personal Data for direct marketing purposes.
Right to restrict the Processing of your Personal Data (except for storing it) if you contest the accuracy of your Personal Data, for a period enabling us to verify its accuracy; if you believe that the Processing is unlawful and you oppose the erasure of the Personal Data and request instead to restrict its use; if we no longer need the Personal Data for the purposes outlined in this Privacy Policy, but you require them to establish, exercise or defend legal claims, or if you object to Processing, pending the verification whether our legitimate grounds for Processing override yours.
Right to be forgotten. Under certain circumstances, such as when you object to us Processing your Data and we have no compelling legitimate grounds to override your objection, you have the right to ask us to erase your Personal Data. However, we may still Process your Personal Data if it is necessary to comply with a legal obligation we are subject to under laws in the EU Member States or for the establishment, exercise, or defense of legal claims.
Right to withdraw consent. If our Processing is based on your consent, such as Processing your for marketing communications, you may withdraw your consent at any time via the unsubscribe link in each marketing communication you receive from us.
If you wish to exercise any of these rights, please contact us at privacy@clarisights.com.
We reserve the right to ask for reasonable evidence to verify your identity before we provide you with information. Where we are not able to provide you the information that you have asked for, we will explain the reason for this.
You have a right to submit a complaint to the relevant supervisory data protection authority.
Subject to applicable law, you have the right to lodge a complaint with your local data protection authority. If you are in the EU, then according to Article 77 of the GDPR, you can lodge a complaint to the supervisory authority, in particular in the Member State of your residence, place of work, or place of an alleged infringement of the GDPR. For a list of supervisory authorities in the EU, click here.
We are subject to the investigatory and enforcement powers of the FTC
Granular Insights, Inc. is an American company that is subject to the investigatory and enforcement powers of the United States’ Federal Trade Commission.
CCPA Information for consumers residing in California
This is the personal information we have collected over the past 12 months when we operate as a “business” under the California Consumer Privacy Act (CCPA):
Categories of Personal Information: Identifiers
Specific Types of Personal Information Collected: Name, work email address, phone number (within Inquiry information)
Source of Information: The consumer
Categories of Personal Information: Information that identifies, relates to, describes, or is capable of being associated with, a particular individual
Specific Types of Personal Information Collected: The subject of your inquiry
Source of Information: The consumer
Categories of Personal Information: Professional or employment-related information
Specific Types of Personal Information Collected: Company name and position
Source of Information: The consumer themselves or the Business they are associated with
Categories of Personal Information: Commercial information, including products or services purchased, obtained, or considered
Specific Types of Personal Information Collected: The subject of your inquiry expressing interest in our Platform
Source of Information: The consumer themselves or the Business they are associated with
Categories of Personal Information: Internet or other electronic network activity information
Specific Types of Personal Information Collected: The IP address from which you access the Website, time and date of access, type of browser used, language used, links clicked, and actions taken while using the Website
Source of Information: The consumer’s device
The following are the CCPA business or commercial purposes for which we use each category of personal information. Details about the information we collect for each category are provided in the table above. More details about the business or commercial purposes are provided in the privacy policy’s section titled ‘HOW WE PROCESS PERSONAL DATA’ :
Categories of Personal Information
Specific Types of Personal Information Collected
Identifiers Professional or employment-related information Commercial information, including products or services purchased, obtained, or considered information that identifies, relates to, describes, or is capable of being associated with, a particular individual
Providing customer service, processing or fulfilling orders and transactions, verifying customer information.
Auditing related to a current interaction with the consumer who is a job applicant.
Processing transactions and verifying customer information.
Internet or other electronic network activity information
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, prosecuting those responsible for that activity.
Undertaking internal research for technological development and demonstration
Undertaking activities to verify or maintain the quality of the service and to improve, upgrade or enhance the service
Debugging to identify and repair errors
Please note that we do not sell your data and we have not done so in the preceding 12 months.
The following rights apply only to a California resident who is not a representative of a Business receiving a product or service from Clarisights and only in relation to personal information that is not in the context of the Business receiving a product or service from Clarisights:
Categories of Personal Information
Business or commercial purposes pursuant to the CCPA
Disclosure of Personal Information We Collect About You
You have the right to know:
The categories of personal information we have collected about you;
The categories of sources from which the personal information is collected;
Our business or commercial purpose for collecting personal information;
The categories of third parties with whom we share personal information, if any;
The specific pieces of personal information we have collected about you.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Delete your personal information from our records; and
Direct any service providers to delete your personal information from their records.
Please note that we may not delete your personal information if it is necessary to:
Complete the transaction for which the personal information was collected,
fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you,
or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act;
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
Comply with an existing legal obligation; or
Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Protection Against Discrimination
You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:
Deny goods or services to you;
Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
Provide a different level or quality of goods or services to you; or
Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services. Please note that we may charge a different price or rate or provide a different level or quality of goods and/or services to you if that difference is reasonably related to the value provided to our business by your personal information.
You may designate an authorized agent to make a request under the CCPA on your behalf. To do so, you need to provide the authorized agent written permission to do so and the agent will need to submit to us proof that they have been authorized by you. We will also require that you verify your own identity, as explained below.
If you would like to exercise any of your CCPA rights as described above, you should email us at security@clarisights.com
We may ask you for additional information to confirm your identity and for security purposes, before disclosing the Personal Data requested to you, by using two or three points of the data verification process, depending on the type of information you require.
Security Measures to protect Personal data
All employees have signed an employment contract that requires them to not disclose/divulge data of our customers.
Monday.com and Framer.com access is granted on a need basis and also requires Google Workspace login
Escalation Procedure
Any data breach must be immediately reported to security@clarisights.com.
Changes to this Privacy Policy
From time to time, we may change this Privacy Policy. If we do so, we will make efforts to proactively notify you of such changes. In any event, the latest version of the Privacy Policy will always be accessible at https://www.clarisights.com/privacy.
Updated On: 24th August 2023
